SonicWALL Support 8X5
Designed for customers who need advanced technical support and the
additional benefits of on-going software and firmware updates, SonicWALL
Support 8X5 is an annual service that includes:
- Advanced-exchange replacement of defective hardware
- Telephone or Web-based support during local business hours
- Access to SonicWALL's electronic support tools
- All software and firmware updates and upgrades
- Telephone/Web-based Support: 1 year, 8:00 am-5:00
pm, local time
Monday - Friday
- Hardware Replacement: 1 year, Advanced Exchange
- Software/Firmware
Updates: 1 year
- Enhanced Escalation: No
SonicWALL Support 24X7
Customers with mission-critical network requirements cannot afford
downtime. SonicWALL Support 24X7 is an annual service that offers:
- Advanced-exchange replacement of defective hardware
- Telephone or Web-based support, 24X7
- Enhanced escalation for high-priority problems
- Access to SonicWALL's electronic support
- All software and firmware updates and upgrades
- Telephone/Web-based Support: 1 year, 24X7
- Hardware
Replacement: 1 year, Advanced Exchange
- Software/Firmware Updates:
1 year
- Enhanced Escalation: Yes