We accept the return of all firewall items only if they are unopened and in their original condition. If you return goods, as detailed, within 14 days, we will issue a full refund for the price you paid for the item.

We accept the return of electronic support, warranty & VPNs only if they have not been activated or used within 14 days.

Defective items:
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges and other services:
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, for example configuration.

To return an item:
To return an item, please contact us giving the reason for the return and we will issue a RMA (returns will not be accepted without a valid RMA number), wrap the package securely and send the package to the address below.
In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below:

Wyre Forest Computer Solutions (Sonicwalls Direct Returns)
The Royal Stores, 152 Offmore Road
Kidderminster, Worcs, DY10 1SB.

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Cancelling an item:
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts where the item has been unsealed, the activation keys used, the services used in any way, or the item setup & configured. If these do apply then you will be liable for the services which you have had (eg configuration) and for a restocking fee of one third of the price of the item.

To cancel this contract, please email us at cancellations@sonicwallsdirect.com, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us within seven working days of the date that the item was delivered to you. The return address is:

Wyre Forest Computer Solutions (Sonicwalls Direct Cancellations)
The Royal Stores, 152 Offmore Road
Kidderminster, Worcs, DY10 1SB.

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, and configuration). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Please note all prices exclude VAT